[學歷不限] 政府前台/櫃台/接待員/辦公室助理 (客戶服務/櫃檯) Receptionist/ Counter Services/ Office Assistant (CS/ Customer service)

工作地點: 北角

工作時間: 5天工作，星期一至五每天8-9小時 (8:30 a.m. - 5:45 p.m.)

月薪: $10,000 - $11,500

有興趣者，請電郵履歷表(CV) 到[email protected]，並註明 ”PTHK政府辦公室助理 (GLDNP)”

***如合適者，同事會以Whatsapp進一步與您聯繫

要求：

1. 流利廣東話、簡單英語和國語
2. 有前台/櫃台/接待員/政府辦公室經驗優先
3. 守時、有禮、良好的客戶服務態度

職責：

1. 接待訪客，保存訪客記錄，維護服務台秩序，並引導訪客前往相關負責人處
2. 接聽簡單的電話諮詢，處理基本的公眾查詢，並將電話轉接至相關負責人
3. 管理房間鑰匙的發放和歸還，並維護準確的鑰匙登記簿
4. 協助政府部門收發信件
5. 確保服務台家具和設備的安全，並保持服務台區域的整體整潔；
6. 監控週邊區域，並及時向負責人報告任何設施缺陷或安全異常

Requirements:

1. can speak fluent Cantonese, simple English and basic Putonghua
2. can read Chinese and simple English
3. punctual, polite and good customer services manner 

Responsibilities:

1. Receive visitors, keep visitor records, maintain order at the Service Counter and direct visitors to responsible officers
2. Answer simple telephone enquiries, handle basic public queries, and route calls to the appropriate officers
3. Manage the issuing and returning of room keys, and maintain an accurate key log;
4. Assist in receipt and despatch of correspondences to/from GLD;
5. Ensure the safe custody of furniture and equipment at the Service Counter and maintain the general tidiness of the counter area
6. Monitor the immediate surrounding area and promptly report any facility defects or security anomalies to the responsible officers