政府客服/服務櫃檯主任 (監督/培訓/客戶服務/公關) Helpdesk / CS / Project Supervisor (Customer Service/ PR/ Training)

工作地點: 觀塘/ 北角 / 元朗 / 旺角 / 瀝源

工作時間: 5天工作，星期一至五每天7-8小時

時薪: $90 - $100

有興趣者，請電郵履歷表(CV) 到[email protected]，並註明 "政府客服/服務櫃檯主任 (HB/NP/YL/MK/ST)"

***如合適者，同事會以Whatsapp進一步與您聯繫

要求：

1. 大專或以上
2. 至少3年或以上客戶服務/面對面服務櫃檯域相關工作經驗
3. 具備良好的中英文書寫能力，流利粵語、英語和國語
4. 熟練使用常用電腦應用軟體（例如：MS Word、Excel、PowerPoint、電子郵件等）以及中文輸入法) 

職責：

1. 全面監督服務櫃檯運作項目
2. 安排服務櫃檯工作人員值班表，包括制定替補人員計劃，以確保服務期間人手充足
3. 監督服務台工作人員的培訓
4. 編製並提交每日報告，內容包括登記人數、其他登記相關工作、紀念品發放數量以及利害關係人的回饋
5. 透過電話及時向政府報告任何投訴個案和事件，以便政府進行調查、撰寫書面報告並採取必要的後續行動

Requirements:

1. Tertiary education level or above
2. At least 3 years’ working experience in customer services / face‑to‑face programme enquiry experience or other related fields
3. Have good command of written Chinese and English, and be fluent in spoken Cantonese, English, and Putonghua
4. Be proficient in the use of common PC applications (e.g. MS Word, Excel, PowerPoints, e-mail, etc.) as well as Chinese Input Methods

Responsibilities:

1. Oversee the entire project of Helpdesk operation
2. Arrange duty roster of Helpdesk Staff in each HA FMC, including plan for relief staff to maintain sufficient manpower strength during the entire period of the Services
3. Supervise the training to Helpdesk Staff
4. Compile and submit daily report showing the number of registration, and other registration-related functions, number of souvenir distributed and feedback from stakeholders
5. Report via telephone call, any complaint cases and incidents promptly to the Government to be followed by investigation, written reports and follow-up action as required