Responsibilities:
- Manage on-site team to deliver day-to-day support and troubleshooting operation to ensure a smooth and efficiency operation
- Work with customer to resolve VIP user's issues relate to technology such as MS Windows workstation, MS Office, MS Teams, anti-virus, MDM, Mobile Apps, Encryption, printing.
- Perform on-site desktop/network support including IMAC, desktops and laptops installation, image cloning, hardware/software troubleshooting, follow-up action, coordination and escalation
- Reporting & analysis on operations for further service delivery performance enhancement
- Provide ad-hoc/ on-call support for urgent incidents and support activities during non-office hours may be required
Requirements:
- Higher diploma or above in Computer Sciences, Information Technology, or related disciplines
- Holder of MCSE/CCNA is preferred
- Strong customer-oriented mindset with excellent communication and interpersonal skills
- Problem solving, analytical, interpersonal, motivated and can work under pressure
- Advanced troubleshooting and multi-tasking skills
- At least 3 years relevant experience in team management, IT related support, system administration and networking
.
***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***
All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients