Responsibilities:
The role will be based in Hong Kong and report directly to the IT Director in London. Travel to other offices with the Asia region may be required. The role will include the following duties:
- Respond to all technology issues in a timely Take ownership of all user issues relating to IT applications, hardware and services.
- Provide technical guidance and consult with vendors and other systems support units to identify and resolve complex client/system
- Provide technical support for local voice, mobile and video conference solutions
- Work with team members when a major problem is experienced and participate in problem solving processes across various teams around the
- Assist with the business’ recovery testing to confirm availability of systems where outages have occurred or
- Document and track status of client inquiries, coordinate appropriate response and follow up to ensure client
- Assist with day-to-day administration tasks including submitting application and security requests, generating tickets via the IT Service Management platforms, updating department spreadsheets and other
- Evaluate effectiveness of new utilities and
- Understands standard operating procedures and processes and can apply them as solutions to common
- Assist with various project work
Requirements:
- Bachelor Degree of Information Technology or relevant disciplines.
- 5-7 years of experience in supporting a front office
- Proficiency in both verbal and written English, whereas Cantonese and Mardarin is preferred
- Thorough knowledge of the Office 365 suite
- Good understanding of networks (TCP/IP, DNS, DHCP)
- Experience in using Active Directory (Domains, OU’s, Objects, GPO’s)
- Strong knowledge of Windows operating systems
- Software Center Configuration Manager (SCCM)
- Comfortable working in a fast-paced environment
- Professional, disciplined and able to work independently where required
- Strong skillset both technically and analytically
.
***Permanent Hong Kong Resident is preferred. Expected Salary in CV is needed for consideration***
All information provided will be treated in strict confidence and used solely for recruitment purposes. The resume will be retained for a period of two years for future recruitment purposes within our group and clients.