The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.
The Division
The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.
The Department
The Integrated Contact Centre of Retail and Telebet Department provides one-stop service for the Club's customers and general public. By means of telephone hotlines and online channels, we provide customers with product information, enquiry handling and venue reservation services, etc.
The Job
- Respond to inbound and outbound customer enquiries and feedback, addressing customer enquiries and feedback with professionalism and empathy.
- Provide accurate and efficient responses to customer enquiries, utilizing extensive product knowledge to deliver proficient service.
- Assist customers in resolving issues, troubleshooting problems and providing guidance on our products and services.
- Handle ad-hoc tasks assigned by your superior
About You
- HKDSE / HKCEE qualification or above.
- Previous customer service experience is preferred but not mandatory.
- Comfortable working in a fast-paced, dynamic contact centre environment.
- Excellent communication and interpersonal skills, with a natural problem-solving ability.
- Proficiency in written and spoken English and Chinese; Mandarin is a strong advantage.
- Strong typing skills: minimum 50 wpm in English and 20 wpm in Chinese, both with at least 90% accuracy
Terms of Employment
- Pay-rate: $88 per hour
- Working Location: Sha Tin Racecourse
Shift-work Hours:
- Day Race Meeting Days: 9:00 AM – 8:00 PM
- Night Race Meeting Days: 12:00 PM – 11:30 PM
- Mark Six Draw Days: 9:00 AM – 9:30 PM
- Other Days: 9:00 AM – 8:00 PM
- Be prepared to work both day and night shifts to support the Club’s operations, including weekends and public holidays.
- Successful candidates will typically be assigned approximately 6 to 8 shifts per month, which equates to around 60 hours per month
- Actual working hours will be determined based on operational needs.
We welcome applications from individuals who can adapt to a flexible shift-work environment. Preference will be given to candidates available for night race meeting days, weekends, and public holidays.
Apply Now!
We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring
We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [email protected].
Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.