The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.
The Division
The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club’s customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.
Job Duties:
· Support the overall daily retail shop operation
· Provide excellent product presentation and customer service and drive excellent shop performance
· Ensure the in-store marketing and Members’ engagement activities run smooth
· Responsible for selling, shop display, visual merchandising, inventory and stock management
· Perform any other related duties as and when assigned by supervisor
Requirements:
· Form 6 or above with at least 1 year work experience in Retail or Hospitality industry
· Strong interpersonal skills as well as customer-focused and detailed-oriented
· Proficient PC skills and sound knowledge on Microsoft Office
· Dependable and highly motivated
Hourly Pay:
$91.5/hour
Working Hours:
Operates 7 days a week. Staff are required to work at approximate 2 days per week.
Working Location:
Shatin Clubhouse
Please send cv to [email protected]
Equal Opportunity and Inclusive Hiring
We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [email protected].