The Hong Kong Jockey Club 有關本會
Founded in 1884, The Hong Kong Jockey Club ("the Club") is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.
香港賽馬會（「馬會」）成立於1884年，是致力建設更美好社會的世界級賽馬機構。馬會透過其結合賽馬及馬場娛樂、會員會所、有節制體育博彩及獎券，以及慈善及社區貢獻的獨特綜合營運模式，創造經濟及社會價值，並協助香港特區政府打擊非法賭博。
The Division - Membership & Customer Excellence (MCE)
The Membership and Customer Excellence (MCE) Division is responsible for delivering world-class experiences and deepening engagement across all customer segments. The team oversees operations of clubhouses, racecourses, and Off-Course Betting Branches (OCBBs), while enhancing member and owner value propositions and promoting interest in horse ownership and equestrian sports. It leads the Club's customer experience strategy across digital and physical touchpoints, ensuring consistency, agility, and excellence. The Division also manages data strategy and governance to build a unified view of customers, enabling more personalised and impactful interactions.
會員及客戶事務處致力為會員及客戶提供世界級的體驗，並加深各客戶群的互動與參與。事務處負責管理會所、馬場及場外投注處的營運，同時提升會員與馬主的價值，並推廣成為馬主及對馬術運動的興趣。事務處亦專注於馬會的顧客體驗策略，涵蓋數碼與實體接觸點，以確保一致、靈活且卓越的體驗，並結合數據策略與管理以建立統一的客戶視野，為會員及客戶提供更個人化、互動的體驗。
Job Duties:
· Provide quality Telephone services to our Members
· Handle Raceday table reservations on catering and events for Members
· Provide outbound calls for product selling
· Responsible to work according to the shift duty assigned
Requirements:
· Form 6 or above
· A minimum of 2 years' working experience in call centre is an advantage
· Good communication skills in both English, Chinese and Mandarin
· Positive attitude, pleasant telephone manners, good interpersonal skills, patient and well understanding on customers’ needs
· Proficient in PC skills, including hands-on application of MS office such as MS Word, Excel and PowerPoint with typing speeds of 20 wpm (Chinese) and 30 wpm (English)
Working Hours:
The Call Center operates 7 days a week with working hours from 08:30 to 18:00. Staff are required to work at least 2 weekdays plus a weekend duty.
Working Locations:
Sha Tin Communications & Technology Centre, Sha Tin Racecourse, Sha Tin OR
The Hong Kong Jockey Club Headquarter, One Sports Road, Happy Valley
Hourly Pay:
$91.5/hour
Please send CV to [email protected]
Equal Opportunity and Inclusive Hiring
We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [email protected].