主要職責:
處理客戶投訴及查詢
通過多種渠道(電話、電子郵件、實時聊天）及時作出解答，提升客戶的整體滿意度
為電子平台及手機APP用戶提供協助及指導
遵守所有監控和服務規定，確保熱線運作順暢
職位要求:
具備一年或以上處理客戶投訴經驗為佳
中五或以上程度
歡迎應屆畢業生申請
良好的粵語、基本英語和普通話
懂得中英文輸入法
工作地點：荃灣
工作時間:
星期一至五 09:00 - 19:00 (每日8-8.5小時一更)
星期六 09:00 - 13:00 (長短週)
全職同事可享以下福利待遇 :
14天有薪年假
生日假
員工介紹獎金
完善在職培訓
免費醫療福利包括門診及住院保障
電訊及其他産品員工折扣優惠
有意應徵者請將CV傳送至WhatsApp 9020 1638 或填寫網上申請表: https://forms.office.com/r/HgMT1rKYyx
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About HKT Teleservices
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement( www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.
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HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( www.hkt.com/privacy-statement [link removed] ), a copy of which will be provided immediately upon request.
香港電訊為平等機會僱主，歡迎所有合資格人士申請職位。申請人所提供的資料絕對保密，並只作與���聘有關的�������������������������途。在使用求職者所提供的��人資料時，僱主會嚴格遵守其個人資料政策的規定，並在收到有關要求時，會隨即提供一份有關政策的複本
https://www.hktteleservices.com/
HKT Teleservices
13th Floor, 9 Po Lun Street, Lai Chi Kok, Kowloon, HK (Mei Foo MTR Exit A)
Hong KongEmail:[email protected]
Phone:28889062
Fax: