You will contribute to the total customer satisfaction by providing services via telephone, live chat and emails for a loyalty program in a call centre / contact centre with tactful and timely manner.
Your role:
- Handle customers’ enquiries of a loyalty program via telephone, live chat and email channels
- Provide support to mobile application, membership acquisition and redemption of membership benefits and gifts
- Maintain excellent relationship with member by providing quality service
- 5-day work per week; shift duty needed from Monday to Sunday
To Succeed in this role:
- DSE Graduate or above
- Excellent interpersonal and communication skills
- Good command of spoken and written Cantonese, ------English and Mandarin
- English and Chinese word processing
- Fresh Graduate will also be considered.
- Candidate with more experience will be considered for the position of Senior Customer Service Executive.
We offer :
14 days' paid annual leave
Comprehensive medical coverage
Non-Contributory Provident Fund
Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
Clear career path
Structured training programme
Interested parties please click "Apply Now" button.
有意應徵者請將CV傳送至WhatsApp 9020 1638按 或填寫網上申請表: https://forms.office.com/r/HgMT1rKYyx
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HKT Teleservices
13th Floor, 9 Po Lun Street, Lai Chi Kok, Kowloon, HK (Mei Foo MTR Exit A)
Hong KongEmail:[email protected]
Phone:28889062
Fax: