You will contribute to the total customer satisfaction by providing general helpdesk support to end users.
Your role:
- Provide technical support via phone and email to address query/incident reported from users
- Identify, diagnose, and resolve problems related to PCs, application, software, mobile device, system and network issues
- Log customer requests into the system, ensure proper tracking / follow up and escalation of incidents for additional troubleshooting as if required
- Monitor and maintain service quality in accordance to Service Level Agreement
To succeed in this role:
- Diploma or above in Information Technology or Computer related discipline
- Ability to multi-task in a fast-paced environment
- Familiar with the following IT
- Applications/systems: Windows 10 / 7, MS Office, Adobe Reader / Writer, Mobile device setup and usage (iOS and Andorid), WiFi and basic network knowledge
- Willing to take 7x24 shift duty (42.5 hours' per week)
- Customer-oriented with good communication skills in both spoken and written English and Chinese (includes Putonghua)
- Candidate with more experience will be considered for the position of Senior Customer Service Executive.
We offer :
- 14 days' paid annual leave
- Comprehensive medical coverage
- Non-Contributory Provident Fund
- Attractive incentive bonus, join-in bonus and shift allowance (if applicable)
- Clear career path
- Structured training programme
有意應徵者請將CV傳送至WhatsApp 9020 1638按 或填寫網上申請表: https://forms.office.com/r/HgMT1rKYyx
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HKT Teleservices
13th Floor, 9 Po Lun Street, Lai Chi Kok, Kowloon, HK (Mei Foo MTR Exit A)
Hong KongEmail:[email protected]
Phone:28889062
Fax: