- Senior/ Customer Service Executive (Digital Platform)
📍 Location: Mei Foo
💰 Monthly Salary: Up to HK$23,000
🗓️ 5-Day Work Week (Monday to Sunday Shift Roster)
Fixed Shift Option (Choose One Only):
- Morning Shift: 08:00 – 18:30 OR
- Evening Shift: 12:30 – 00:00
Key Responsibilities
- Provide timely support to local and overseas customers (B2B & B2C) through multiple channels including phone, email and live chat
- Handle general customer enquiries in a positive, friendly and professional manner
- Follow up on customer requests and service needs via phone and email
- Provide assistance and user guidance for digital platforms and mobile applications
- Ensure compliance with service standards and operational procedures to support smooth contact centre operations
Requirements
- At least one-year Customer Services/ IT helpdesk experience. Fresh graduates will also be considered.
- Good command of Cantonese, English and Mandarin
- Proficient in Chinese and English input methods
- Basic IT knowledge and computer literacy
- Customer-oriented with strong communication skills
2.Senior/ Customer Service Officer (Virtual Banking)
📍 Location: Quarry Bay
🗓️ 24/7 Shift Duty (Monday to Sunday)
Key Responsibilities
- Handle customer enquiries professionally via phone, email, and live chat
- Deliver exceptional customer service and maintain strong customer relationships
- Resolve customer issues efficiently and ensure customer satisfaction
- Maintain high service standards in a fast-paced banking environment
Requirements
- Degree holder OR passed 5 subjects in HKCEE/HKAL/HKDSE
- Experience in call centre, hotline, customer service, banking operations, teller services, or phone banking is an advantage
- HKSI Paper 1, 7 and 8 qualifications are an advantage
- Good command of English and Mandarin
- Strong communication skills and customer-oriented mindset
- Willing to work on a 24/7 rotating shift schedule
3. Senior Customer Service Officer (Insurance Claims, 5-Day Work Week)
📍 Location: Lai Chi Kok
💰 Monthly Salary with Commission: Up to HK$30,000
🗓️ 5-Day Work Week | Shift Duty Required
Key Responsibilities
- Handle inbound and written inquiries from customers such as policy application status, product information, claims issues, etc
- Work closely with internal and external parties to ensure timely and professional service to customers
- Handle and resolve the problem cases independently
- Perform any ad hoc tasks as assigned
Requirements
- HKCEE / DSE or above in any disciplines
- IIQE Paper 1 & 3 required
- Minimum of 2 years' working experience at customer services / insurance industry with at least 1 year in Employee Benefit
- Shift duty is required (No overnight shift)
Why Join Us?
✅ Competitive salary and attractive incentive scheme
✅ Comprehensive training and career development opportunities
✅ Exposure to banking, telecommunications, and premium customer segments
✅ Join a leading organization with strong growth and advancement prospects
✅ Dynamic and customer-centric working environment
Email:[email protected]