Key Responsibilities:
Technical Support:
Provide first-level technical support to end-users for hardware, software, and network issues.
Troubleshoot and resolve user issues related to banking applications and systems.
Incident Management:
Manage and prioritize incoming support requests via phone, email, and ticketing system.
Document and track incidents in the helpdesk system, ensuring timely resolution and follow-up.
User Assistance:
Assist users with onboarding and setup of IT equipment, including computers, printers, and telecommunication devices.
Conduct training sessions for staff on new software tools and systems.
Collaboration:
Work closely with IT teams to escalate complex issues and collaborate on solutions.
Assist in the implementation of IT projects and system upgrades.
System Maintenance:
Perform routine maintenance on IT infrastructure and ensure systems are updated and secure.
Monitor system performance and alert IT management of any issues.
Documentation:
Create and maintain user guides, FAQs, and technical documentation for reference.
Update and manage knowledge base articles to improve efficiency in resolving issues.
Qualifications:
Education: Higher Diploma or above in Information Technology, Computer Science, or a related field preferred.
Experience:1-3 years of experience in a helpdesk or technical support role, preferably in a banking or financial services environment.
Familiarity with banking software and systems is a plus.
To Apply, please whatsapp Michelle 92869674
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