Your duties:
- Handle external communications, including but not limited to emails, letters, and phone calls, in a professional and timely manner;
- Conduct investigations and liaise closely with internal and external parties to resolve issues;
- Provide accurate and efficient responses to enhance customers’ online and offline experience;
- Perform administrative duties including database maintenance, documentation, and report preparation;
- Work independently as well as collaboratively within the team to resolve customer concerns;
- Support operational needs by rotating duties across different functions when required;
- Carry out ad-hoc duties as assigned by the Manager.
How to join the OCSHK family:
- HKDSE graduate or above (Degree holder is preferred);
- Candidates MUST posses customer service experience gained exclusively within the logistics, supply chain, or air freight forwarding sectors;
- Strong interest in the air-freight logistics industry;
- Good command of both written and spoken English and Chinese;
- Japanese knowledge is not a MUST, but will be a definite advantage;
- Proficient in MS applications (Word, Excel, PowerPoint) and Chinese word processing;
- Mature, detail-minded, and able to handle responsibilities independently;
- A proactive “can-do” mindset with the ability to work under pressure;
- Experience in Call Center or customer-facing operations is an advantage.
Working schedule:
- Monday to Friday
- 0900–1800 or 0830–1730
- Occasional Saturday morning duty
- Saturday morning work is infrequent, and compensatory leave will be provided.
Remuneration and other benefits will be commensurate with qualifications, experience, and interview performance. Shortlisted candidates must pass a written test assessing Word, Excel, and writing skills.
HR Admin Division
OCS HONGKONG COMPANY LIMITED
SHOP 1-2, G/F, FREDER CENTRE, 3 MOK CHOENG STREET, TOKWAWAN, KOWLOON
Hong Kong
Email: [email protected]
WhatsApp: 61897698
Fax: