The Hong Kong Jockey Club
Founded in 1884, The Hong Kong Jockey Club (“the Club”) is a world-class racing club that acts continuously for the betterment of our society. The Club has a unique integrated business model, comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.
The Division
The Wagering Products (WP) Division is responsible for driving the Club's business results through the wagering products of Horse Racing, Football wagering and the Mark 6 Lottery. The division manages the Club's wagering operations and product development with the aim to drive business growth and revenue in a socially responsible manner. In addition, the Wagering Products is also involved in leading our international Commingling business and China Sports Lottery co-operation development.
The Department
The Customer Systems and Operations team provides the mission-critical wagering operations in account services, claims handling and lottery draw operation. It also leads the adaptation of CRM and automation technology in the Club and drives new initiatives in customer touch point experience and enables technology to support marketing and loyalty program as well as cost-effective internal CRM processes.
The Job
• Support betting account administration
• Respond to colleague enquiry and resolve service request in a timely manner
• Maintain up-to-date and accurate record of betting accounts
• Perform others office duties and ad-hoc tasks as assigned by the Supervisor, which may occasionally be carried out outside HKJC premises
About You
• Secondary graduated
• 1-2 years of experience in an administrative role is a plus
• Good communication and interpersonal skil
• Proficient in MS office (Outlook, Word and Excel)
Payrate
$86.5 per hour
Working Hour
Mon-Sun: 9:00am - 11:30pm*
*Around 100 working hours and 10-15 working days per month. Actual working hours and days depend on operational need and on rostering basis.
Working Location
Sha Tin Communications & Technology Centre, Sha Tin Racecourse
Apply Now!
We offer competitive salary and benefits packages, dynamic working environment and development opportunities.
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Equal Opportunity and Inclusive Hiring
We are an equal opportunity employer and strive to create an inclusive workplace for all. Applicants from diverse backgrounds are welcomed to apply. If you have any special needs or require accommodations during the interview process, please e-mail us via [email protected].
Personal data provided by job applicants will be used strictly in accordance with the Club's notice to employees and job applicants relating to the Personal Data (Privacy) Ordinance. A copy of which will be provided immediately upon request.