About GCEG: As a subsidiary of the Great Entertainment Group, GCEG was set up to produce the AIA Carnival; one of the most anticipated and celebrated annual events in Hong Kong, offering a unique combination of entertainment, culture, and culinary experiences.
Contract Duration: November 2025 to March 2026
Key Responsibilities:
-Oversee and manage all customer service aspects of the event.
-Lead and organize the customer service team.
-Train customer service representatives.
-Develop and implement performance metrics and evaluation processes.
-Arrange team rosters.
-Design and implement efficient customer service processes, including ticketing, inquiries, and complaints.
-Monitor and analyze customer satisfaction data to identify trends and areas for improvement.
-Resolve complex customer issues and escalate to the management team as needed.
-Collaborate with event organizers, marketing, and operations teams to ensure seamless customer experiences.
-Prepare regular reports on customer satisfaction, complaint resolution, incidents related to first aid, and other relevant metrics.
-Analyze data to identify opportunities for process improvement.
Requirements:
-Bachelor’s degree in Event Management, Hospitality, or a related field preferred, but not a must.
-At least 4 years of relevant experience required.
-Ability to work independently with strong problem-solving and decision-making skills.
-Good written and verbal communication skills in English and Cantonese.
-Positive attitude, strong initiative, result-oriented, and willing to embrace challenges.
-Flexibility to work outside of office hours to support the event as needed.
-Proficiency in MS Office, including Excel and Word.
-Customer-centric and innovative.
-Fast learner, eager to ask questions and learn on the job.
申請須知 :
有意申請者，請通過 [email protected]電郵履歷表給人事部。
所有收集的個人資料將僅用於招聘目的。