Title: Deskside Support Engineer (Technical Support)
AL: 10 days
Job description as follow
Deliver technical support, including troubleshooting and resolving hardware and network connectivity issues
Install, configure, and maintain computers, peripherals, and related equipment
Perform hardware diagnostics, maintenance, and repairs
Manage IT assets, including inventory control, asset labeling, and documentation
Respond to support requests and service tickets in a timely manner while ensuring a high level of user satisfaction
Provide end-user training and guidance on hardware usage and IT best practices
Qualification
Experience as a Deskside Support Engineer, IT Support Technician, Technical Support Engineer, or in a similar role
Strong knowledge of computer hardware, peripherals, and related devices
Skilled in troubleshooting and resolving hardware issues
Familiarity with Windows and macOS operating systems
Experience with ticketing systems and IT asset management tools
Excellent communication skills, with the ability to explain technical concepts to non-technical users
Strong problem-solving skills and a customer-oriented mindset
Good command of spoken and written English and Chinese
Interested parties, please write with full resume to Human Resources Department, send to [email protected]