Job Description
Answering incoming calls and WhatsApp enquiries from customers and cross-selling with various requests such as mobile and 1O1O Home services, golf bookings, dining reservations, travel recommendations, etc.
Ensuring a pleasant customer experience by providing accurate and timely information
Logging all customer enquiries in the system in a clear and concise manner and following up on any outstanding issues or enquiries within the agreed upon timeframes
Escalating complex or unresolved issues to team lead or management promptly
Providing insights on customer feedback
Supporting in ad-hoc duties assignments when needed
Office Location: Shatin (near City One / Shek Mun Station)
Experience & Qualifications
Good communication skill, can do-attitude, positive thinking
Highly motivated and able to work independently with strong sense of responsibility
Adaptable for flexible work schedules
Candidates who can commit to long-term night shift work are highly preferred (Night Shift: 13:00 - 22:00 / 15:00 - 00:00 ; Overnight Shift: 20:00 - 06:00 / 00:00 - 09:00)
Fluency in Cantonese, Mandarin and English
Proficient in typing in Chinese and English
Immediate available is highly preferred
Contact for Enquiries:
We offer attractive & competitive salary and benefits, an exciting work environment and excellent career development opportunities. If you have the desire for an exciting and rewarding career, please click "Apply Now" or send us your resume along with your present and expected salary to the Human Resources Department by email at [email protected].
For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.