Responsibilities:
- Assist the Senior Operations Manager in overseeing daily restaurant operations to ensure smooth, efficient, and high-quality service
- Lead, supervise, and coordinate the service team in compliance with company standards, policies, and procedures
- Conduct daily food & beverage briefings to align the team on service standards, promotions, and operational priorities
- Work closely with kitchen and related departments to ensure seamless service flow and effective communication
- Monitor daily sales performance and key operational statistics, following up on variances and improvement actions
- Manage, schedule, and deploy part‑time staff effectively to ensure adequate manpower
- Train, coach, and mentor team members to uphold and continuously enhance service quality and operational standards
- Enforce house rules and discipline standards, handling staff-related issues professionally and fairly
- Oversee table arrangements and guest seating to maximize service efficiency and guest satisfaction
- Handle guest feedback and complaints tactfully, ensuring timely resolution and escalation when appropriate
Requirements:
- Minimum 5 years’ experience in F&B supervision or lead roles
- Previous experience in restaurant or food & beverage operations, preferably in a supervisory or assistant managerial role
- Strong leadership and people management skills
- Excellent communication and customer service abilities
- Good problem-solving skills and the ability to work under pressure
- Strong knowledge of service standards, hygiene, and operational controls
- Willingness to work flexible hours according to operational needs
Working Location: North Point
Working Hours:
- Depending on the roster and operational needs
- 9 hours per day, 6 days a week
We offer a generous remuneration package to employees. Interested candidates, please submit your confidential resume, including your availability date, current salary, and expected salary to [email protected]
Applicants who are not invited for an interview within 8 weeks of the closing date may consider their applications unsuccessful. All unsuccessful applications will be retained for one year from the date of this advertisement. Data collected will be used for employment-related purposes only.
please submit your confidential resume including your availability date, current salary, and expected salary to [email protected]