Our Role:
- Handle inbound and outbound call activities in Contact Centre on MPF issue / eMPF related enquiries
- Plan and suggest the strategy to deal with complicated and complaint cases
- Execute the solution with call agents or may require calling the complainants
- Assist to manage a call centre sub-team, especially to monitor the answering quality and to provide necessary one-on-one coaching /one to all communication
- Other special tasks as assigned from Manager
To Succeed Your Role:
- University graduate or at least diploma level with pension and finance experience
- 5 years of Customer Service experience, preferably in industries with Call Centre
- Candidates with complaint handling experience will be a definite advantage
- Good communication and presentation skills and frontline experience, especially in handling of complaint and demanding customers
- Familiar with checking customer profile with back-office system
- Good problem solving skills
- Fluent in English and Mandarin
Work Location: Tsuen Wan
Working Hours:
- Monday to Friday: 09:00–19:00 (8–8.5 hours per shift)
- Saturday: 09:00–13:00 (Alternate Saturdays)
Full-time Staff Benefits:
- 14 days of paid annual leave
- Birthday leave
- 17 days of public holidays
- MPF / ORSO contributions
- Life insurance and medical coverage
- Family medical benefits
- Dental benefits
- Staff discounts on telecom and other products
- Employee referral bonus program
- Free use of company facilities
- Comprehensive on‑the‑job training and clear career advancement opportunities
- Stable working hours
➤ Interested parties please click "Apply Now ".
有意應徵者請將CV傳送至WhatsApp 9020 1638 (http://wa.me/85290201638)
或填寫網上申請表: https://forms.office.com/r/HgMT1rKYyx