Your role
- Handle customer telephone enquiries and provide resolution in daily operations
- Support HKT financial services related follow up activities
- Follow the pre-set procedures and workflows properly, complete the job in a professional manner
- Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
- Discharge duty in a positive attitude so that company image can be safeguarded at all times
- Carry out any ad hoc duties whenever appropriate to meet business needs
- Location: Sheung Wan
To succeed in this role
- HKCEE/ HKDSE or above
- Good command of both written and spoken English and Chinese
- Strong with customer services skills, telephone manner and communication skills
- Knowledge in computer applications e.g., Internet, Microsoft Office
- Customer-oriented, Pro-active, willing to learn, able to work independently
- 5-day work per week
- Shift duty is required for 8:00 - 00:00 (Monday to Sunday)
- Candidates with more experience will be considered as Senior Customer Officer
What We Offer*:
- Annual Leave and Public Holiday
- Birthday leave and other special leave types (Marriage, Court, Exam, Volunteer, Compassionate)
- Life, medical, dental, and family health insurance
- Retirement Scheme: MPF / ORSO
- Staff discounts
- Gratuity*
Contact for Enquiries:
*subject to terms and conditions
For more information on other job opportunities of PCCW, please visit our website: www.pccw.com.
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.