LUSH Fresh Handmade Cosmetics Needs YOU! We are expanding our business in the Greater China region (Hong Kong, Macau, Taiwan and China), and as a result, we need highly talented individuals based in Hong Kong to join our growing team. LUSH is an international retailer of fresh, handmade cosmetics known worldwide for changing the face of the cosmetics industry. Our unique bath and beauty products, amazing skincare and haircare products, personalised customer service, passion for campaigning for what we believe in, and fun, unique atmosphere make LUSH a truly unique and inspirational place to work.
Key Responsibilities
- Serve as the first point of contact. Manage customer inquiries, requests, and complaints with empathy and efficiency across all touchpoints, including hotline, email, and instant messaging on various platforms (including LUSH official website, Tmall Global Store, JD Global Store, Lush store on HKTV Mall, LINE, and other potential platforms)
- Support digital sales operations by processing orders, providing after-sales support, and troubleshooting any technical issues to ensure a seamless online shopping experience
- Go beyond answering questions by offering thoughtful consultations. Recommend the ideal LUSH products tailored to each customer's unique needs
- Proactively resolve issues with a positive and flexible approach, always aiming to turn every customer interaction into a positive and memorable one
- Collaborate with cross-functional teams (E-commerce, Retail, Warehouse, Product, etc) to achieve customer service excellence in alignment with company standards
- Undertake any ad-hoc duties as assigned to meet operational requirements
To be successful in this role, you will be expected to have the following attributes:
- 1-2 years of experience in a customer-facing role (retail, hospitality, or customer service)
- Resilient and positive, with excellent interpersonal and communication skills
- Good command of both written and spoken Cantonese, English, and Mandarin. Proficiency in written Traditional and Simplified Chinese is essential
- Proficient computer skills, a fast-Chinese typist is required
- Availability to work 3 days per week, shift duties required, working arrangement will be within day shift (9 am – 6 pm), night shift (12 noon - 9 pm), weekends, and or public holidays. Special working hours may be required during peak seasons
- Immediate availability is highly preferable
If you’d like to be a part of our growing LUSH family, please email your CV with a covering letter, and availability to [email protected].
All personal data collected will be treated in strict confidence and used for recruitment-related purposes only.
Applicants who are not invited for an interview within 8 weeks may consider their applications unsuccessful.
All personal data of unsuccessful candidates will be destroyed after 12 months.