To lead and supervise a team of Customer Service team to deliver quality services to guests.
Responsibilities:
Provide daily direction and communication to ensure a team of staff so that Customer Service Calls/Emails/Chats are answered in a timely, efficient and knowledgeable manner.
Provide communication and follow up to ensure a team of staff are fully informed of all new information related to products, procedures, guest needs and company related issues, changes or actions.
Responsible for driving goals for individuals and contact center results, identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
Provide continual evaluation of processes, procedures and responsible for suggesting methods to improve area operations, efficiency and service to both internal and external guest/client.
Provide performance feedback and coaching on a regular basis to each team member.
Prepare daily/weekly/monthly operation reports
Prepare roster schedule to meet operations needs
Requirements:
Form 5 graduate or above with a minimum of 3 years’ relevant working experience in contact center
Strong leadership skills with ability to drive performance management.
Ability to maintain the highest level of confidentiality, follow directions and apply proper policies, procedures and guidelines
Good command of spoken English, Cantonese and Mandarin, and written English and Traditional Chinese
Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
Ability to prioritize and manage multiple responsibilities and projects in a fast paced environment
Knowledge of MS word , Excel and PowerPoint will be an advantage
Work Location：Tsuen Wan
Work Schedules: Mon-Fri 09:00 - 19:00 (8.5 hours / shift)， Sat 09:00 - 13:00 (長短週)
全職同事可享以下福利待遇 :
14天有薪年假
生日假
員工介紹獎金
完善在職培訓
免費醫療福利包括門診及住院保障
電訊及其他産品員工折扣優惠
如有興趣，請即WhatsApp 9020 1638或點擊Quick Apply 或填寫以下網上申請表 與我們聯絡
https://forms.office.com/r/HgMT1rKYyx
HKT Teleservices
13th Floor, 9 Po Lun Street, Lai Chi Kok, Kowloon, HK (Mei Foo MTR Exit A)
Hong KongEmail:[email protected]
Phone:28889062
Fax: