職責：
- 處理有關強積金平台的客戶查詢/投訴 (無需推銷或提供投資建議)
- 通過多種渠道(電話、電子郵件、實時聊天）提供適時解答，提升客戶的整體滿意度
- 遵守所有監控和服務規定，確保熱線中心運作順暢
工作時間:
- 星期一至五 09:00 - 19:00 (每日8-8.5小時一更)
- 星期六 09:00 - 13:00 (長短週)
職位要求
- 香港中學會考或文憑或以上
- 具良好的中英文書寫和口語（廣東話和普通話）能力
- 懂中英文打字及熟悉常用電腦軟件應用程序
- 主動積極協助客戶解決問題
- 具客戶服務經驗者優先考慮
福利薪酬＊
- 每月表現獎金
- 14天有薪年假
- 員工及家屬醫療保險
- 完善培訓與發展機會
- 友好辦公室工作環境
＊受相關條款約束
有關招募詳情，歡迎透過 WhatsApp 6392 5242 聯絡我們！
For more information on other job opportunities of PCCW, please visit our website: www.pccw.com. HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.