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Part-time Customer Services Assistant (OM)

The Department:

The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.


The Job:

You will

• provide quality and efficient customer services to guests

• proactively resolve customer enquiries including racing and betting information, racecourse facilities and direction guidance to all locations within racecourse

• handle table reservation, escorting services to members and guests, issuance of admission badges and parking labels

• reinforce Club’s policies (e.g. dress code monitoring and location access control)


About You:

You should have

• HKCEE/ DSE or above

• working experience in customer service is an advantage

• mature, independent personality and willing to take up new challenges

• good communication and presentation skills in spoken English or Mandarin


Terms of Employment Pay-rate:

  • HK$91.5 per hour

Shift Hour:

  • Wed Night meeting: 3:30 pm - 11:00 pm and
  • Sat/Sun/PH Day meeting: 9:30 am - 6:30 pm / Twilight meeting: 12:30 pm - 10:00pm

* Average 5-9 working hours per day and 2 working days per week


Working Location:

  • Happy Valley Racecourse and Sha Tin Racecourse

Closing Date:

Only shortlisted candidates will be notified.

How to Apply:

Please send your resume and job reference by clicking the Apply Now button or to:

Fax: 2881-7966

Mail: The Human Resources Department,

           The Hong Kong Jockey Club,

           1 Sports Road, Happy Valley,

           Hong Kong


Email: [email protected]

Find out more about the remarkable opportunity today. Visit our website at

www.hkjc.com now.



We are an equal opportunity employer.

Personal data collected will be used for recruitment purposes only.


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僱主:The Hong Kong Jockey Club
刊登日期:Jun 24 2025
工種:客戶服務
薪金:時薪 $91.5
工作地點:灣仔
聘用形式:兼職
職位編號: 

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