The Department:
The Customer Strategy, Insights, and Innovation (CSII) Division is dedicated to cultivating customer-centric capabilities across the Club ecosystem and shaping customer strategies that drive business growth. Through a data-driven approach, the Division strives to achieve a 360-degree understanding and insights of owners, members and wagering customers, enabling the seamless design of end-to-end customer experiences across online and offline channels (Racecourses and Off-course Betting Branches). This is achieved by integrating Clubwide customer data onto a unified platform, creating a single view of our customers that empowers us to deliver personalised offers and unique experiences.
The Job:
You will
• provide quality and efficient customer services to guests
• proactively resolve customer enquiries including racing and betting information, racecourse facilities and direction guidance to all locations within racecourse
• handle table reservation, escorting services to members and guests, issuance of admission badges and parking labels
• reinforce Club’s policies (e.g. dress code monitoring and location access control)
About You:
You should have
• HKCEE/ DSE or above
• working experience in customer service is an advantage
• mature, independent personality and willing to take up new challenges
• good communication and presentation skills in spoken English or Mandarin
Terms of Employment Pay-rate:
Shift Hour:
- Wed Night meeting: 3:30 pm - 11:00 pm and
- Sat/Sun/PH Day meeting: 9:30 am - 6:30 pm / Twilight meeting: 12:30 pm - 10:00pm
* Average 5-9 working hours per day and 2 working days per week
Working Location:
- Happy Valley Racecourse and Sha Tin Racecourse
Closing Date:
Only shortlisted candidates will be notified.
How to Apply:
Please send your resume and job reference by clicking the Apply Now button or to:
Fax: 2881-7966
Mail: The Human Resources Department,
The Hong Kong Jockey Club,
1 Sports Road, Happy Valley,
Hong Kong
Email: [email protected]
Find out more about the remarkable opportunity today. Visit our website at
www.hkjc.com now.
We are an equal opportunity employer.
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