工作地點: 尖沙咀/ 尖東
工作時間: 星期一至五每天8小時 （08:45 - 17:33)
月薪: $25,000 - $28,400
有興趣者，請電郵履歷表(CV) 到[email protected]，並註明 ”PTHK 政府博物館票務支援主任 (HKCCTST)”
***如合適者，同事會以Whatsapp進一步與您聯繫
要求：
1. 學士學位
2. HKDSE/HKCEE: 中文及英文達第 3/D 級或以上
3. 四年全職工作經驗，具藝術行政或資訊科技工作經驗者優先；三年操作電腦售票系統及處理客戶（活動主辦單位及購票者）的服務要求、查詢及投訴的工作經驗
4. 熟悉中英文打字、 MS Office 及 Photoshop
職責：
1. 執行大型活動的佈置工作
2. 為城市電腦售票網用戶提供票務服務 e.g. 更新票務資料、預訂/發放座位、安排發出贈券/寄券、解答活動主辦單位的查詢、提供售票報告及座位表等
3. 與系統承辦商跟進城市電腦售票網系統推行後的工作 e.g. 進行系統測試、分析測試結果以作修正
4. 透過審閱城市電腦售票網系統承辦商項目小組所提交的活動票務解決方案，協助完善及提升現有票務平台的發展
5. 對城市電腦售票網系統各個模組的功能進行內部突擊檢查，以確保活動設定順利
6. 為活動主辦單位提供客戶支援 e.g. 網站宣傳活動、發出短訊/電郵通知及退款服務等
Requirements:
1. Bachelor Degree
2. HKDSE/HKCEE: Level 3/D or above in Chinese & English
3. FOUR years of full-time working experience, preferably in the field of arts administration or information technology and at least THREE years of working experience in operating computerized ticketing system for event setup of performing arts or entertainment events and handling of service requests, enquiries and complaints from customers including event presenters and ticket buyers
4. Proficiency in application of MS Office and Photoshop; and good typing skills including Chinese and English
Responsibilities:
1. To perform event set-up works for large-scale events
2. To provide ticketing services to URBTIX users e.g. update of
ticketing information, reservation / release of seats, arrangement for issuing complimentary / consignment tickets, answering enquiries from the event presenters, and to provide ticket sales report and seating plans
3. To follow up the post-implementation of the URBTIX ticketing system with the system contractor e.g. conducting system testing, analysing the test results of bug-fixing items and reporting different types of test resuIts for rectification;
4. To assist in refining and enhancing the current ticketing platform development by reviewing the event ticketing solution submitted by the project team of URBTIX system contractor;
5. To perform internal surprise checks of the functioning of various modules of the URBTIX system to ensure the event setup is in order;
6. To provide customer support to the event presenter for faciliating the event promotion on the website, issuance of SMS/email notification and refund services, etc.