class 1500inside if Complaint handling officer (Banking industry, up to 28k) - Manpower | Part Time Jobs - 兼職網

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Complaint handling officer (Banking industry, up to 28k)

工作職責:

  • 處理書面/口頭投訴,並確保根據預定義的標準及時進行調查和解決,並及時登錄系統以明確和完整的記錄
  • 根據政策調查和回應客戶投訴並提供適當的解決方案
  • 確保在以下方面為投訴人提供優質服務:易於聯繫、真誠和專業的態度、及時的確認和回復、適當的處理和清晰的溝通
  • 與主要持份者緊密合作,保持良好的工作關係

Job Responsibilities:

  • To handle written/ verbal complaints and ensure timely investigation and resolution according to pre-defined standards, and timely logging in the system for clear and complete record purposes
  • To investigate and respond to customer complaints and provide suitable resolutions, in line with policies
  • Ensure premium service is provided to complainants in the following areas: ease of contact, sincere and professional attitude, prompt acknowledgment and reply, proper handling and clear communication
  • To work closely with key stakeholders and maintain good working relationship

職位要求:

 

  • 文憑或以上
  • 至少2年銀行業投訴處理或客戶服務經驗
  • 在零售銀行產品和運營方面擁有豐富的經驗和知識
  • 積極的心態和進取精神
  • 與人相處融洽
  • 良好的粵語、英語和普通話口語和書寫能力
  • 中英文文字處理

Job Requirements:

  • Diploma or above
  • Minimum of 2 years' experience in complaint handling or customer service in banking industry
  • Solid experience and knowledge in retail banking products and operations
  • Positive mindset and can-do spirit, doesn’t mind going extra steps
  • Get along with people well
  • Good command of spoken and written Cantonese, English and Mandarin
  • English and Chinese word processing

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請提防求職陷阱!

  • 申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
  • 不要隨便相信「無需經驗、學歷」,而又「人工高、福利好」的招聘廣告,還應留意所給予工資與所需條件是否合乎現實和市場價格。
  • 有關提防求職陷阱的資訊,可瀏覽此網頁
僱主:Manpower
刊登日期:May 15 2024
工種:銀行, 金融
薪金:月薪 $28000
工作地點:中西區
聘用形式:合約
職位編號:120-20240514-VC

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