The Department
The Claim Management Section of Betting Control and Customer Operations Department provides dividend claims services to the public, as well as operating the Mark Six Draws. We are looking for a proactive and highly motivated individual to join our team.
The Job
You will
- Provide operation and administrative support on claims cases processing including data input, audio records housekeeping, filing and report compilation
- Support on communications with internal parties and customers for enquiries by phone
- Provide claim progress and investigation result to customer by phone
- Perform other general duties assigned by supervisors
About You
You should have
- HKCEE / DSE or above
- Solid working experience in customer service area is an advantage
- Good interpersonal skills and be a good team player
- Good communication skills in spoken English and Chinese (able to speak Putonghua will be an advantage)
- Familiar in MS Office, including Word, Excel and Chinese word processing
- Available to work at least 3 to 5 days per week including Saturdays, Sundays and Public Holidays
Terms of Employment
Pay-rate:
HK$71.5 per hour
Working Hours
Mon - Sun: Average 7 to 9 working hours per shift in between 9:00 a.m. to 11:45 p.m.
Actual working hours depends on roster and operational need.
Working Location
Sha Tin Racecourse (Near Fo Tan MTR Station)
Benefit
Seasonal Performance Bonus, Special Allowance, Paid Duty Break and On-the-job Training will be offered to eligible staff.
How to Apply
Please send your resume with job reference to:
Email: recruit4@hkjc.org.hk
Fax: 2881 7966
Mail: The Human Resources Department,
The Hong Kong Jockey Club
1 Sports Road, Happy Valley,
Hong Kong
Find out more about this remarkable opportunity today. Visit our website at www.hkjc.com now.
We are an equal opportunity employer.
Personal data collected will be used for recruitment purpose only.