PRIMARY OBJECTIVE
Reporting to the Store Manager, the Store Supervisor will maximize sales, optimize operations and coach/lead the retail team in the designated stores under their responsibility.
JOB DUTIES & RESPONSIBILITIES
- Assist Store Manager to drive retail sales performance ensuring target KPIs are met
- Ensure the store assigned is fit for business (cleanliness, lighting, lay out, promotional displays. digital screens, etc.). and counters are aligned with brand specifications.
- Ensure that aisles are cleared, safe and accessible for our customers at any time.
- You will ensure that product allocation is according each brand strategy and seasonal calendar and ensure timely product replenishment.
- Work closely with our Customer Service team on ensuring an excellent customer experience
- Work with Merchandising and Marketing teams to plan/adapt product display and assortment to daily, monthly and seasonal promotions, special events and needs.
- Help and support the stock control procedures (reports, stock take, etc).
- Help to produce the relevant information and data to run and optimize the business (reports and feedback).
- Act as a leader on the sales floor, coach and facilitate the team to provide excellent experience sales service.
- Revise the operations looking for ways to improve efficiency and maximizing revenue.
- Support cashiering team with basic and urgent issues like refunds, exchanges, void tickets, queues management, etc;
- Manage the development of the staff assigned to your stores (sales, skills, customer service, and product knowledge).
- Assess your team members’ performance on a timely basis and support their career plan.
- Perform any ad hoc duties as per assigned
KEY REQUIREMENTS & COMPETENCIES
- 4 years of related work experience in retail operations, preferably in a Beauty environment (experience in Travel Retail is a plus).
- High school level at least required
- Results driven with excellent customer service
- Self-starter with strong business acumen, result-oriented with strong leadership skills able to lead and coach a large number of sales staff
- Demonstrated ability to build effective teams and motivate employees.
- Outgoing, dependable, pro-active team player with good communications and interpersonal skills
- Good organizing and management skills with good time management
- Good command in Cantonese, English and Mandarin
recruit.shillahk@samsung.com