What you’ll do and what success looks like in this role
- Handle email, live chat, inbound and outbound call on all customer enquiries in a proactive and positive manner
- Evaluate problems / issues raised by customer and provide solution effectively to build customer loyalty
- Handle and resolve customer complaints promptly and escalate to team head if necessary
- Participate in projects on new process/service development, automation of new process and system enhancement / UAT to improve operational efficiency
- To perform any other duty as assigned by supervisor
What is required and what we’re looking for
- Associate Degree / Diploma or above
- Minimum of 2 years’ experience in contact center
- Experience in handling customer complaints is preferred
- Good in verbal and written English and Chinese
- Good in customer service mindset and interpersonal communication skill
- Energetic and able to work under pressure
- Shift work is required on weekends and public holidays
- Night shift work required
We offer competitive salary package to the successful candidate. If you are interested in joining this exciting team, please apply with resume via the "Apply" button below.
All information provided by applicants will be used for recruitment purposes only. Information of unsuccessful applicants will be destroyed within 24 months of receipt.