Pearson VUE ( www.pearsonvue.com) is the global leader in computer-based testing for information technology, academic, government and professional testing programs around the world. Pearson VUE provides a full suite of services from test development to data management, and delivers exams through the worlds most comprehensive and secure network of test centers in more than 180 countries, where we validate the skills and knowledge of millions of individuals every year. Pearson VUE offers a great environment to start or grow your career. Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses. Pearson is listed on both the London and New York stock exchanges (UK: PSON; NYSE: PSO). We are now hiring for a Full Time Test Administrator to join our team based in Hong Kong.
Working Arrangements
- Full Time, Permanent position (35 hours per week)
- Working hours will vary Monday - Saturday, 7:30am - 10:00pm
- You will be required to work a variety of days and specific shifts cannot be specified before your rota is released, 2-4 weeks in advance
- A flexible approach to working is essential for this position as opening hours can vary according to business need
Role
- To perform the administration and invigilation of exams; including understanding, implementing and taking ownership of all aspects of the policies and procedures of all examination processes. The individual will demonstrate a high level of customer service to candidates.
Key Responsibilities
- Provide a high level of customer service
- Prepare equipment and test environment per company procedures to deliver testing
- Process candidates’ sign-in (including verification of candidate identity) according to Pearson VUE and client procedures
- Explain the test process to candidates and deal with other queries as required
- Ensure the integrity and security of tests are maintained and that they are supervised/invigilated to the required standard
Qualifications
- Fluent in communicating in English, both verbal and written, as well as Chinese
- Good face-to-face communication skills with experience in a customer facing role
- Ability to work with procedures and policy
- Strong attention to detail
- PC literate
- Ability to deal with conflict and work under pressure