Operations Deputy Manager 簽證中心副經理
薪金：$25,000至$27,000
工作地點：北角
工作時間：5天工作，周一至五 8am-5pm/9am-6pm，周末雙休
有薪年假 有薪病假 在職培訓 節日福利
有良好英語溝通能力者優先
Job Description:
1. Manage all day-to-day activities (administrative and functional) conducted at the Visa Application Centre (VAC) which involves:
* Document scrutiny & verification for visa processing.
* Maintaining & recording all application data in a timely and accurate manner.
* Handling cash & bank related transactions if assigned.
* Ensuring Overall Security of the VAC (Physical & Data)
* Ensuring all administration & logistics of passport delivery to consulate / applicant /logistics company etc.
2. Conduct regular Audits for all processes & implement all new process rollouts or changes
3. Maintain & improve level of customer & mission satisfaction by enhancing procedures and continuously innovating methods to increase productivity and cost effectiveness.
4. Maintain adherence to the Service Level Agreements ’s for all processes and ensure adherence to Standard Operating Procedures, manuals etc. without any deviation.
5. Ensure that the Teams are mentored & work towards adherence of all SOP’s/ processes, required to be complied with, from an Organizational & ISO perspective.
6. Ensure delivery of Value Added Services options and achievement of the VAS targets for the VAC
7. Liaise with various support functions to handle team related queries.
Minimum Requirement:
1. Mastery of English, Chinese.
2. Graduate or Global Equivalent degree.
3. 3 to 5 years of experience in a Customer Service Industry preferably Hospitality Background / Call Centre Background.
4. Experience in handling a team of people or process.
5. Basic knowledge of Computer Skills.