Salary: $75/hr
Location: Sheung Wan
Working hours: 09:00-18:00 (Required to work on Sundays or all public holidays)
Responsibilities:
Professionally and promptly answer guest inquiries and resolve issues via email and instant messaging apps (e.g.WhatsApp/WeChat).
Manage and verify bookings from various online reservation platforms(e.g.,
Booking.com, Agoda) to ensure data accuracy in our system.
Provide back-office support, including inventory management and system
data entry.
Coordinate with our cleaning team to supervise and ensure the cleanliness of capsules and common areas meets our standards. Skills & Requirements
Job Requirements:
Friendly, patient, with excellent online communication skills.
Able to troubleshoot and work independently with initiative and attention to detail.
Required to work on Sundays or all public holidays.
Fluent in Cantonese with good spoken English and Mandarin.
Excellent written Chinese and English are mandatory.
Basic computer and system operation knowledge.
Passion for hospitality and a preference for behind-the-scenes work is a plus!
If interested, please contact us via WhatsApp at +852 96046049.
(We are an equal opportunity employer. All personal data collected will be used for recruitment purposes only.)
薪金：$75/1小時
地點：上環
時間：9:00-18:00（有機會需要週末及假日上班）
工作職責 Responsibilities：
-線上客服：透過電郵及即時通訊軟件（如WhatsApp/微信），需及時、專業地解答客人的各類查詢與疑難。
-管理訂單：處理及核對各預訂平台（如Booking.com, Agoda等）的訂單，確保系統資料準確。
-後勤支援：協助處理日常行政事務，包括物料管理、系統數據記錄等。
-環境維護協調：與清潔團隊協調，監督旅舍及公共區域的清潔質素，確保符合標準。
工作要求：
-為人友善、有耐性，具備優秀的線上溝通技巧
-能夠獨立處理問題，工作主動細心。
-需要於星期日及所有公眾假期工作。
-流利粵語，良好英語及普通話會話能力。
-中英文書寫必須優良。
-具備基本電腦及系統操作知識。
-歡迎對酒店服務有熱誠、喜歡幕後工作的您申請。
如有興趣，請Whatsapp +852 96046049聯絡
（本公司為平等機會僱主，所有收集的個人資料只作招聘用途。）
If interested, please contact us via WhatsApp at +852 96046049.
如有興趣，請Whatsapp +852 96046049聯絡