香港太古可口可樂有限公司
職責:
- 處理客戶查詢、意見及投訴
- 調查及跟進客戶個案，與內部部門協作，提供有效解決方案
- 跟進客戶個案進度，確保獲得妥善處理並提升客戶滿意度
- 分析客戶意見及投訴趨勢，提出改善建議
- 提供優質客戶服務，建立良好客戶體驗
要求：
- 文憑或以上程度
- 具3年或以上客戶服務經驗、客戶關係管理或投訴處理相關工作經驗
- 具處理客戶來電及外撥聯絡經驗者優先
- 良好溝通技巧及解難能力
- 熟悉電腦應用軟件，如MS Office和中英文輸入法
- 良好中英文書寫及會話能力
工作時間：
福利:
- 酌情花紅、表現獎金、培訓津貼、在職培訓、醫療福利、生日假、有薪年假10日、有薪婚假及恩恤假、侍產假20日、太古集團購物優惠、僱員援助計劃、免費飲用公司產品、免費廠車服務、員工康樂活動
申請方法:
*申請人所提交之個人資料將絕對保密及只作招聘用途。所有個人資料將在招聘後銷毀。*
*Personal data provided are treated in strictest confidence and for recruitment purposes only. All information will be destroyed after the process completed.*
Diversity, Equality, Inclusion & Belonging
Swire Coca-Cola is committed to fostering an environment that values Diversity, Equality, Inclusion, and Belonging. We believe that a diverse workforce drives our goals and contributes to overall success. As an equal opportunity employer, Swire Coca-Cola hires talented individuals from any backgrounds and conditions. We strive to create a work environment that is respectful, inclusive, and free from any form of discrimination, harassment, or intimidation.
If you require special assistance due to disability or any other conditions during any stage of the recruitment process, please feel free to contact us at any time. We appreciate your interest in joining our team and your commitment to contributing to a diverse and inclusive workplace.
Application & Privacy Notice
We are committed to protecting your personal data. Before submitting your application, please take a moment to review our Personal Data (Privacy) Policy and Personal Information Collection (PIC) Statement available on our Company website at https://www.swirecocacola.com/en/Others/Privacy-Notice.html
By submitting your application, you acknowledge and accept the terms outlined in our PIC Statement. All information provided will be handled with strict confidentiality and used solely for recruitment purposes.