Clinic Officer 診所助理 (將軍澳/北角)

主要職責

• 監督及統籌診所日常運作（接待、登記、收費、發藥／配藥、文件流轉）
• 人手與排班管理、在職培訓與表現跟進，維持服務質素與效率
• 庫存與採購管理：醫療耗材與設備監察、盤點、保養及補貨
• 客戶服務；持續優化病人旅程與服務流程
• 依 SOP 與合規要求運作（感染控制、藥物／冷鏈管理、資料私隱等），並推動流程改善
• 收入監察與業務發展
• 監察每日／每週／每月收入與關鍵指標
• 與營運／市場合作設計與執行推廣活動（如體檢套餐、疫苗、慢病管理）
• 檢視服務結構；跟進活動成效並持續優化，以提升診所收入
• 遙距診療）分流及排程，處理客戶查詢及安排診症，確保物流穩妥
• 積極參與政府計劃包括（CDCC／CRC／HCV／VSS）

入職要求

• EN/RN優先
• 良好中英文書寫與溝通，懂普通話更佳；熟悉 Outlook／Word／Excel
• 以病人為本、主動解難、具責任感與抗壓能力

Key Responsibilities

• Oversee and coordinate daily clinic operations (reception, registration, billing, dispensing/pharmacy support, document flow).
• Manage manpower and rosters; provide on‑the‑job training and performance follow‑up to maintain service quality and efficiency.
• Manage inventory and procurement: monitor medical consumables and equipment, conduct stocktakes, arrange maintenance, and replenish supplies.
• Deliver customer service; continuously optimize the patient journey and service workflows.
• Operate in accordance with SOPs and compliance requirements (infection control, medication/cold‑chain management, data privacy), and drive process improvements.
• Revenue monitoring and business development:
• Track daily/weekly/monthly revenue and key indicators.
• Collaborate with Operations/Marketing to design and execute promotions (e.g., health check packages, vaccinations, chronic disease management).
• Review service mix; follow through on campaign performance and continuously optimize to increase clinic revenue.
• Telemedicine: Triage and scheduling; handle client enquiries and appointment bookings; ensure smooth and compliant workflows.
• Actively participate in government schemes, including CDCC, CRC, HCV, and VSS.

Requirements

• EN/RN is preferred.
• Good written and spoken Chinese and English; Mandarin is a plus. Proficient in Outlook, Word, and Excel.
• Patient‑centric, proactive problem solver with strong responsibility and resilience.