Centre Operation Manager

About the Role

We're looking for a Centre Operation Manager to run the day-to-day operations of our Hong Kong World Family Club Centre, a member-exclusive space where families and young children come for English-learning activities, shows, and events.

You'll be the person who makes sure everything works: the centre runs smoothly, activities happen on schedule, members have a great experience, and the team knows what they're doing. This is a hands-on role. You'll manage staff, coordinate vendors, and handle logistics.

What You'll Do

• Oversee daily operations, and member experience

• Track budgets, review expenses, and handle purchase orders

• Maintain member profiles and internal systems

• Plan the monthly educational event calendar for HK and Macau

• Coordinate activity themes, formats, and creative direction with the performers

• Oversee in-centre events including rehearsals and setup

• Handle Macau activity logistics (venue, room setup, material shipment)

• Handle member enquiries and escalations

• Recruit, train, and supervise front desk, and part-timers

• Allocate tasks and monitor workflow

• Manage part-time payroll and timesheets

What We're Looking For

Required

• Bachelor's degree

• 2+ years in operations, customer service, admin, or centre management

• Advanced English

• Advanced Cantonese

Preferred

• 5+ years of relevant experience

• Background in English education or performances

• Fluent English

• Native Cantonese

• Fluent Mandarin

You'll do well here if you are:

• Service-minded with genuine empathy for parents and young children

• Highly organised with disciplined execution

• Comfortable solving problems independently under pressure

• A clear communicator who can manage up, down, and across

Good to Know

• Occasional weekend and holiday work might be required.

• You'll manage a mixed team of full-time staff, part-timers, and external vendors

For further details, please visit our website:

https://www.worldfamily.com.hk/

With energetic working environment at D2 Place, we offer entertainment fund, medical and dental insurance and other comprehensive fringe benefits to the right candidate.

We are an equal opportunity employer. Qualified candidates please send your detailed resume in MS Word format along with your present & expected salary and available date by CLICKING the Apply Now button.

Only short-listed candidates will be contacted. All information collected will be used for Recruitment purpose only.