We are seeking a detail-oriented and proactive Sales & Operations Coordinator to join our team. This dual-faceted role is critical to the daily success of both our B2C e-commerce platforms and our B2B distribution business. You will act as the primary point of contact for customers and suppliers, ensuring that orders are processed accurately, stock levels are maintained, and our digital storefronts remain up-to-date.
The ideal candidate is an excellent communicator who thrives in a fast-paced environment and possesses a high level of organizational skill.
Key Responsibilities
Customer Support & Communication
- Manage and respond promptly to customer inquiries via email, social media messages, and webstore chat.
- Resolve order issues, returns, or shipping delays with a focus on high customer satisfaction.
Supply Chain & Order Management
- Coordinate directly with suppliers to place purchase orders and track production/shipping timelines.
- Work with internal team to process wholesale customers orders.
Sales Documentation & Tendering
- Prepare and issue invoices for B2C transactions if needed.
- Assist in the preparation of formal tenders and price quotations for corporate customers.
- Maintain accurate records of sales data and supplier correspondence.
E-Commerce Maintenance
- Manage website listings, including uploading new products, updating pricing, and optimizing product descriptions.
- Work with freelancers to update product listings.
Requirements
- 1-2 years experiences in e-commerce, sales coordination, or administrative support (retail/distribution experience is a plus).
- Fluent in written and spoken Traditional Chinese.
- Proficient in Microsoft Office (especially Excel) and familiar with e-commerce platforms (Shopify, WooCommerce, or similar).
- Strong attention to detail, good organizational skills, and ability to multitask in a fast-paced environment.
We Offer
- Attractive remuneration package
- 5 days work week
- Flexible working hours
- Double-pay
- Performance bonus
- 15 days of Annual leave
Interested parties please send resume with date of available and expected salary by clicking "Quick Apply".
All information received will be kept in strict confidence and will be treated only for employment related purposes.