Front Desk Officer 旅客接待主任 (二級歷史建築 - 美荷樓青年旅舍)

Responsibilities:

1. Responsible for various front office duties, including greeting guests, processing check-ins and check-outs and phone in enquiry in a courteous
2. Handle customer inquiries and complaints in timely arrangement with professional manner.
3. Support and assist all aspects of front desk operations
4. To promote usage of other YHA hostels in Hong Kong
5. Perform any other ad-hoc duties as assigned

Requirements:

1. Diploma holder or above in Hospitality, Tourism management or related field
2. Fresh graduates are welcomed, with relevant experience will be an advantage
3. Pleasant, customer-oriented with excellent communication skills;
4. Good command of spoken and written English, Cantonese and Mandarin
5. Computer literacy, Microsoft Office, and English / Chinese Word Processing
6. Willing to work on rotating and overnight shift
7. Immediate available is highly preferred
8. Priority will be given to Sham Shui Po residents