主要職責:
- 處理強積金平台相關的客戶查詢及投訴，毋須推銷或提供投資建議
- 透過多種渠道（電話、電郵、即時聊天）提供準確及即時解答，提升客戶體驗與滿意度
- 嚴格遵守監控及服務規範，確保熱線中心運作順暢
- 參與完善的在職培訓，並享有清晰的晉升階梯
職位要求:
- 歡迎轉職人士申請
- 中五或DSE以上學歷
- 良好粵語溝通能力，並具備基本英語閱讀理解能力
- 熟悉中英文輸入法
- 具兩年以上處理客戶投訴經驗(零售、餐飲、酒店等行業)者優先考慮
工作地點：荃灣
工作時間:
- 星期一至五 09:00 - 19:00 (每日8-8.5小時一更)
- 星期六 09:00 - 13:00 (長短週)
全職同事可享以下福利待遇 :
- 14天有薪年假
- 生日假
- 強積金 / ORSO 供款
- 人壽保險及醫療保障
- 家庭醫療福利
- 牙科福利
- 電訊及其他産品員工折扣優惠
- 員工推薦獎金計劃
- 完善在職培訓及清晰晉升機會
- 穩定工作時間
➤ Interested parties please click "Apply Now ".
有意應徵者請將CV傳送至WhatsApp 9020 1638 (http://wa.me/85290201638)
或填寫網上申請表: https://forms.office.com/r/HgMT1rKYyx
About HKT Teleservices
HKT Teleservices, a subsidiary of PCCW Limited and an operating entity since 1998, is a renowned leader in the business process outsourcing (BPO) industry. Our expertise encompasses a comprehensive range of voice and non-voice customer experience solutions, earning us prestigious accolades.
With a global presence, we operate 24-hour, multi-channel customer care centers in Hong Kong and Mainland China, including Guangzhou, Shanghai, Beijing, Chongqing, Yongchuan, and Xian. Our expansive network allows us to cater to clients worldwide, delivering exceptional services and support.
At HKT Teleservices, we specialize in providing innovative digital customer experience (CX) solutions. Leveraging cutting-edge technology and a highly skilled workforce, we offer support in multiple languages, covering over half of the world's population.
With our unwavering commitment to excellence, we strive to transform customer interactions, exceed expectations, and drive business growth for our esteemed clients. Partner with us to unleash the full potential of your customer experience strategy and gain a competitive edge in today's dynamic marketplace.
Website: https://www.hktteleservices.com/