Contract Period: March - August 2026
合約期：2026年3月至8月
Working Hour: Work 5.5 days per week
- Monday to Friday: 9:00 am – 8:00 pm (9 hours/shift), including 1-hour lunchtime
- Saturday: 9:00 am – 1:00 pm
工作時間：每星期工作5.5天
- 星期一至星期五︰09:00 am - 8:00 pm（每日9小時一更﹚，包括1小時食飯時間
- 星期六︰09:00 am - 1:00 pm
Responsibilities 職責︰
- To handle all kinds of customer enquiries and complaints through various channels, e.g. voice, email, letter, instant message and social media
透過各種渠道（如語音、電子郵件、信件、即時訊息及社交媒體）處理各類客戶查詢及投訴 - Ensure all emails, letters, instant message and social media are being attended and respond to customers timely in a professional manner
確保所有電子郵件、信件、即時訊息及社交媒體訊息均得到及時處理，並以專業方式回覆客戶 - Communicate with customers in a professional & courteous manner
以專業及禮貌的態度與客戶溝通 - Record and update all case details received from various channels in the CRM system to track customer interactions and access relevant information
將從各渠道收到的案件詳情記錄並更新至CRM系統，以追蹤客戶互動並存取相關資訊 - Work closely with technical service team and internal/external parties to resolve the customer’s enquiries or cases
與技術服務團隊及內部/外部相關方緊密合作，解決客戶查詢或案件 - Handle other tasks assigned by your superior
處理上級指派的其他工作
Requirements 要求：
- Diploma or above in any disciplines
文憑或以上學歷 - Minimum 1 – 2 years of solid Customer Service Experience
最少 1 – 2 年的客戶服務工作經驗 - Experience in home appliances is an advantage
有家電相關經驗優先 - Good command of spoken and written English, Cantonese and Mandarin
良好的中、英文及普通話書寫及口語能力 - Proficiency in PC knowledge in MS Office, Chinese (Chongjie/Quick) and English typing & CRM system
熟悉電腦操作，包括 MS Office、中文輸入法（倉頡/速成）、英文打字 及 CRM 系統 - Good telephone manner and active listening
良好的電話禮儀及積極聆聽能力 - Proactive attitude, detail-minded, self-motivate and able to work independently
主動積極、細心、具能獨立工作能力 - Possess approachable, friendly personality with a positive attitude and a good team player
具親和力、友善個性、積極態度及良好的團隊合作精神
有意申請者可按"Quick apply" 或 WhatsApp 6432 4535
(Interested parties, please send full resume with present and expected salary by clicking " Quick apply " or WhatsApp 6432 4535.)
Personal data provided by job applicants will be treated in strict confidence. All information will only be used for recruitment-related purposes.
Visit us at https://www.hitachi-homeappliances.com.hk for more information.