IT Systems & Hardware Support Engineer

Job Description

We are seeking a proactive and technically skilled IT Systems & Hardware Support Engineer to join our team. The role involves on-site deployment support at customer sites, system configuration, customer communication, and maintenance of our internally developed hardware devices. You will also support internal R&D teams with equipment setup and basic circuitry tasks.

Responsibilities

On-Site Deployment & Customer Support

Deploy and install self-service check-in systems at hotel sites.

Work directly with hotel IT teams to configure network settings, firewall rules, VLANs, and system architecture.

Perform on-site diagnostics, troubleshooting, and adjustments to ensure smooth operation.

System Operations & Maintenance

Provide ongoing IT support for systems running on Windows, Linux, macOS, and Android platforms.

Perform system monitoring, updates, maintenance, and issue resolution.

Assist with server setup, software configuration, and system integration.

Hardware Support

Install, configure, and test company hardware products, including:

oAndroid tablets

oAndroid mainboards

oNetworkconnected devices

oInternal modules and peripherals

Perform hardware inspections, wiring, and basic low-voltage circuit tasks.

Assist with hardware replacements, repairs, and performance verification.

R&D Support

Prepare internal testing equipment, tools, and circuit components for product development.

Assist engineering teams in assembling prototype hardware or testing fixtures.

Maintain documentation for hardware procedures and technical standards.

Qualifications

Bachelor’s degree in Computer Science, Information Technology, Electronics Engineering, or a related field.

2–3 years of experience in IT support, system administration, field engineering, or hardware-related roles.

Familiar with Windows / Linux / macOS / Android operating systems.

Solid understanding of networking concepts (TCP/IP, routing, VLAN, firewall rules).

Basic knowledge of lowvoltage electrical circuits, wiring, and hardware installation.

Hands-on experience with tablets, embedded boards, or hardware peripherals is a plus.

Strong problemsolving ability and communication skills, especially in customer-facing environments.

Ability to work on-site independently and handle field deployments.

Preferred Skills

Experience with switches, routers, firewalls, and WiFi equipment.

Familiarity with Android ADB tools or embedded systems.

Basic scripting skills (PowerShell, Shell, Python).

Experience in hospitality IT or kiosk systems is an advantage.

Ability to create 3D CAD drawings for hardware components, prototype design, or internal R&D fixtures.

Elly Sun
香港特別行政區九龍觀塘觀塘道418號創紀之城五期東亞銀行中心26樓2601A室
Hong KongEmail:[email protected]
Phone:60906793