Key Responsibilities
A. Front Desk & Guest Experience
• Manage reception duties including welcoming visitors, handling phone calls, and supporting meeting room scheduling
• Provide a premium hospitality experience consistent with global standards, ensuring guests feel supported, informed, and professionally hosted
• Maintain a polished and organized reception area that reflects brand image and operational discipline
B. Administrative & Office Support
• Support general office administration including documentation handling, scanning, filing, courier management, and mail distribution
• Assist in procurement of office supplies, pantry items, and stationery with timely restocking
• Support the Office Manager with daily operational tasks and workflow coordination
C. Meeting & Event Coordination
• Assist in preparing meeting rooms, arranging refreshments, and coordinating logistics for internal and external meetings
• Support coordination for small scale events, partner visits, and roadshow engagements as required
• Liaise with service providers (catering, couriers, maintenance) to ensure timely service delivery
D. HR, IT & Onboarding Support
• Assist with preparing onboarding kits, access cards, seating arrangements, and asset allocation for new joiners
• Support basic IT coordination such as logging tickets, arranging hardware with vendors, and ensuring meeting room equipment is operational.
• Maintain updated staff lists, visitor logs, and shared administrative trackers.
E. Facilities & Vendor Coordination
• Raise and follow up on maintenance requests with building management and service vendors
• Monitor pantry, cleaning, and office hygiene standards in collaboration with outsourced providers
• Track consumables, office expenses, and petty cash submissions.
F. Multi-Tasking in a Lean Environment
• Step in to support ad hoc tasks across departments due to the lean nature of the HK office.
• Take ownership of time sensitive operational needs during peak periods or when colleagues are traveling
• Demonstrate flexibility in performing responsibilities outside the traditional receptionist scope when needed
Qualifications & Experience
• Diploma or Bachelor's degree preferred
• 2–4 years of experience in reception, administration, or office support—ideally in multinational or professional environments
• Strong English communication skills & Cantonese/Mandarin
• Proficient in MS Office and comfortable with digital tools
• Professional appearance, strong service orientation, and high reliability
• Ability to manage multiple tasks under pressure in a fast-paced, small-team environment