What You Will Be Doing
- Provide efficient and professional customer service to handle inquires, complaints, maintenance and ad hoc service through call, live chat and email
- Deliver outstanding service by offering consultative solutions to customer satisfaction across various channels
- Collaborate closely with different stakeholders to ensure effective service delivery to customers
- Support ad hoc projects to ensure smooth team operations.
- Working 9 hours per day with shift rotations between 09:00 – 21:00 (including weekends & public holidays)
- 8 days' off per month
- Working Location : Kowloon/Tseung Kwan O
Who is our Right Fit
- HKCEE / HKDSE qualification or above
- Fresh graduates are welcome to apply
- Highly motivated and able to work independently with strong sense of responsibility
- A good team player and desire to work in a team-oriented environment
- Excellent command of English, Cantonese and Mandarin
- Proficiency in Chinese word processing & MS Office is essential
- Excellent service manner, positive thinking and willing to work under pressure are preferred
- Candidates with more experience will be considered as Senior Customer Service Officer
- Candidates with recognized insurance licenses (with pass IIQE examination paper 1, 2, 3) is an advantage
- Immediate available is highly preferred
As an HKTVer, you can enjoy the following benefits:
- Night Shift Allowance
- Discretionary Bonus
- Signing Bonus of $6,000#
- Free Shuttle Bus Service
- 16 Days of Paid Annual Leave
- 2 Days of family Care Leave*
- Birthday leave and Marriage Leave*
- Employee Discount of 20% on Shopping
- Medical and Life Insurance Coverage
**Available to colleagues who have served in the company for 1 year or more
#Terms and Conditions for the Newcomer Signing Bonus (if applicable):
The colleague must not have been previously employed by the company.
The colleague must still be employed by the company on each bonus payment date.
The bonus will not be awarded if the colleague has already applied for resignation before the bonus payment date.
In case of any disputes, the company reserves the right to make the final decision.
Please note that all collected information is solely for recruitment purposes, treated with utmost confidentiality, and used exclusively for recruitment purposes.