To lead and supervise a team of Customer Service team to deliver quality services to guests.
Responsibilities:
- Provide daily direction and communication to ensure a team of staff so that Customer Service Calls/Emails/Chats are answered in a timely, efficient and knowledgeable manner.
- Provide communication and follow up to ensure a team of staff are fully informed of all new information related to products, procedures, guest needs and company related issues, changes or actions.
- Responsible for driving goals for individuals and contact center results, identify and act on both positive and negative performance trends to ensure attainment of revenue goals and performance targets.
- Provide continual evaluation of processes, procedures and responsible for suggesting methods to improve area operations, efficiency and service to both internal and external guest/client.
- Provide performance feedback and coaching on a regular basis to each team member.
- Prepare daily/weekly/monthly operation reports
- Prepare roster schedule to meet operations needs
Requirements:
- Form 5 graduate or above with a minimum of 3 years’ relevant working experience in contact center
- Strong leadership skills with ability to drive performance management.
- Ability to maintain the highest level of confidentiality, follow directions and apply proper policies, procedures and guidelines
- Good command of spoken English, Cantonese and Mandarin, and written English and Traditional Chinese
- Ability to meet or exceed business goals and objectives, while fostering a team atmosphere.
- Ability to prioritize and manage multiple responsibilities and projects in a fast paced environment
- Knowledge of MS word , Excel and PowerPoint will be an advantage
Work Location：Tsuen Wan
Work Schedules: Mon-Fri 09:00 - 19:00 (8.5 hours / shift)， Sat 09:00 - 13:00 (長短週)
全職同事可享以下福利待遇 :
14天有薪年假
生日假
員工介紹獎金
完善在職培訓
免費醫療福利包括門診及住院保障
電訊及其他産品員工折扣優惠
如有興趣，請即WhatsApp 9020 1638或點擊Quick Apply 或填寫以下網上申請表 與我們聯絡
https://forms.office.com/r/HgMT1rKYyx
HKT Teleservices
13th Floor, 9 Po Lun Street, Lai Chi Kok, Kowloon, HK (Mei Foo MTR Exit A)
Hong KongEmail:[email protected]
Phone:28889062
Fax: