Job Description
Reports to: Store Supervisor
To become one of the greatest entertainment brands, service excellence is at the heart of our core brand value proposition.
As the part-time guest experience host, you will play a crucial role at the venue by demonstrating to our customers the core brand value: All-in-one, Sports for FUN. With sports and entertainment, we make all the moments of truth memorable by understanding the voice of our customers and ensuring a memorable sportainment experience.
Key Responsibilities
• Deliver excellent service to customers with warmth and professionalism and in accordance with company and legal standards relating to service, health and safety
• Present site map and demonstrate a thorough understanding of games while ensuring customers know how to play
• Monitor customer satisfaction throughout their visit, engaging with them to gather feedback and addressing any concerns as needed
• Bid farewell to customers professionally and address customer inquiries
• Deliver start of shift duties such as check-in, stocking merchandise counters, and ensuring venue cleanliness
• Support Senior Operator or above to ensure smooth day-to-day operations and assist the rest of the team if required
Skills & Requirements
Requirements
• Right to work in Hong Kong
• Diploma or above in Hospitality or related disciplines is an advantage
• Standard of spoken/ written English and Cantonese. Putonghua is an advantage
• Relevant working experience in kindergarten, hospitality industry, and hotels or in a similar capacity, is an advantage
• Customer-oriented attitude, attention to detail, great teamwork, energetic, with a helpful and outgoing personality
• Ability to work under pressure
• Flexibility to work on shift schedules and work overtime if needed
Graduation Year
2022 - 2030
Fields of Study
Any Discipline
Education Level (pursuing / obtained)
Higher Diploma / Associate Degree, Bachelor, Master / Postgraduate Diploma, Doctorate or above
Horace Shek
wC-001, 101, 201, 301, 401 LG
TO L4 HEALTH AND WELLNESS CTR
KAI TAK SPORTS PARK
KL
Hong KongEmail:[email protected]
Phone:23171133
Fax: