Responsibilities
Oversee daily reception operations and provide a warm, professional welcome to guests
Manage reservations and ensure timely seating, coordinating with kitchen and service teams for seamless service
Support the service team to maintain high guest satisfaction
Keep printed menus updated in collaboration with the Chef and Restaurant Manager
Organize special events, collaborating with internal teams and external agencies
Manage PR and marketing activities, ensuring alignment with company standards and brand values
Requirements
High school diploma or equivalent; hospitality training is a plus
2-3 years of experience in a guest-facing role, preferably in restaurants, hotels, or luxury environments
Experience managing teams in fast-paced, high-pressure settings
Strong customer service and communication skills to ensure guest satisfaction
Ability to multitask and stay calm during peak service periods
Excellent organizational skills and attention to detail for managing reservations, events, and menu updates
Flexible and proactive problem-solver for smooth operations
Strong collaboration skills for working with external PR and marketing agencies
Fluent in English (oral and written) and proficient in Microsoft Office (Word, Excel)
Candidates with less experience may be considered for a Receptionist position