What you’ll be doing?
職責 :
- To handle all kinds of customer enquiries and complaints through various channels, e.g. voice, email, letter, instant message and social media
(處理各種客戶查詢及投訴，透過電話、電郵、信件、即時訊息及社交媒體等多種渠道進行溝通)
- Ensure all emails, letters, instant message and social media are being attended and respond to customers timely in a professional manner
(確保所有訊息均能及時並以專業方式回覆客戶)
- Follow up the escalated cases from the call centre handling first level enquiries by providing resolution and support to ensure the cases are settled with proper and satisfactory closure
(跟進由第一線客戶服務中心升級的個案，提供解決方案及支援，確保個案能妥善處理及令人滿意)
- Manage communication and make follow-up calls to customers in a professional & courteous manner
(以專業及有禮的態度與客戶溝通及進行跟進電話)
- Record and update all case details received from various channels in the CRM system to track customer interactions and access relevant information
(將來自不同渠道的個案詳情記錄及更新於CRM系統中，以便追蹤客戶互動及查閱相關資訊)
- Engage and retain the customers by offering new products and services based on their requirements
(根據客戶需求，提供合適的新產品及服務，以提升客戶參與度及忠誠度)
- Work closely with other technical service team and internal/external parties to resolve the customer’s case
(與其他技術服務團隊及內部／外部相關部門緊密合作，協助解決客戶個案)
- Handle other tasks assigned by your superior
(處理上司指派的其他工作)
Who are we looking for?
要求:
- Diploma or above in any disciplines
(持有文憑或以上學歷，學科不限)
- Minimum 2 years of solid Customer Service Experience
(具備最少兩年穩定的客戶服務工作經驗)
- Good command of spoken and written English, Cantonese and Mandarin
(良好中、英文及普通話的書寫及會話能力)
- Proficiency in PC knowledge in MS Office, Chinese (Chongjie/Quick) and English typing (30 wpm or above) & CRM system
(熟悉電腦操作，包括 Microsoft Office、中文輸入法（倉頡／速成）及英文打字（每分鐘30字以上），並具備CRM系統操作經驗)
- Good telephone manner and active listening
(良好的電話應對技巧及主動聆聽能力)
- Proactive attitude, detail-minded, self-motivate and able to work independently
(積極主動、注重細節、自我激勵，能獨立工作)
- Possess approachable, friendly personality with a positive attitude and a good team player
(具親切友善的個性、積極正面態度，並具備良好的團隊合作精神)
- Telesales experience or experience in consumer electrical appliance industry is an advantage
(有電話銷售經驗或曾於家電行業工作者優先考慮)
- Immediate available is preferred
(可即時上班者優先)
Why you should consider this opportunity:
We offer an attractive remuneration package with fringe benefits to the right candidates, such as
員工福利:
- 酌情性花紅 (Discretionary Bonus)
- 全面醫療計劃, 人壽及意外保險 (Medical Benefits)
- 牙科計劃優惠 (Dental Benefits)
- 員工購物優惠 (Staff Purchase)
- 進修津貼 (Education allowance)
- 工作培訓 (On-the-job Training)
- 有薪年假12-18 日 (Annual Leave 12-18 Days)
- 生日假 (Birthday Leave)
- 婚假 (Marriage Leave)
- 公司假期 (Company holiday)
- 公司活動 (Staff Activities)
有意申請者可按"Quick apply" 或 WhatsApp 6432 4535
(Interested parties, please send full resume with present and expected salary by clicking " Quick apply " or WhatsApp 6432 4535.)
Personal data provided by job applicants will be treated in strict confidence. All information will only be used for recruitment-related purposes.
Visit us at https://www.hitachi-homeappliances.com.hk for more information.
WhatsApp 6432 4535