Job Duties:
1. Document scrutiny and collection of applications for visa process
2. Handle customer / applicant enquiries personally or via email, telephone
3. Handle cash and bank related transactions if assigned and ensure 100% accuracy
4. Record & maintain all application data. Ensure accurate & timely data entry into the system with zero errors
5. Ensure all administration and logistics of passport delivery to consulate/applicant/logistics company etc.
6. Maintain compliance to the standard operating procedures, manuals etc. without deviation in process
7. Inform the applicants about the available Value Added Services (VAS) and ensure delivery of VAS options to applicants/customers
8. Encourage applicants to provide feedback on services provided and their overall experience at the application centre
9. Ensure that the entire process is completed within the mandated Turn Around Time.
Requirements：
1. College or equivalent
2. With experience preferably in travel and tourism or service industry. Fresh graduate will be considered for outstanding candidate
3. Proficiency in MS office & good typing speed
4. Adaptability and presence of mind to handle customer enquires and complaints
5. Customer Orientation