Front Desk Supervisor (Caritas Bianchi Lodge)

Responsibilities :

• Assist Lodge Manager to supervise the Front Desk Team, oversee and ensure daily smooth operation
• Provide supervision and training to team members
• Work closely with Catering, Sales and Marketing department and sister service units to ensure maximizing sales and provide good customer service.
• Handle guest complaints, emergency cases in a professional manner
• Assist Lodge Manager with setting objectives, work schedules, budgets, policies and procedures, etc.

Requirements :

• Holder of certificate in hospitality studies and hotel management training or working experience will be advantage but not essential
• Minimum 3 years’ working experience in hotel industry
• Good command of written and spoken English , Cantonese and Putonghua
• Familiar with hotel PMS and online travel portals
• Proficient in office software applications, including Words and Excel
• Energetic, independent, patient, good communication and interpersonal skills, with a heart to serve