Roles and Responsibilities:
- Responsible for various front office duties, including on-day room sales and night audit management;
- Act as a shift leader of front desk and duty manager of the hotel;
- Supervise and ensure that frontline staff provide guests with exceptional service and engage guests in delightful conversations;
- Achieve high level of guest satisfaction by anticipating guests’ needs and providing prompt response;
- Carry out room inspection for VIP;
- Handle guests’ complaints and emergency situation in a professional manner;
- Provide on the job training to frontline staff;
- Ensure effective cross-departmental communication to achieve operational effectiveness; and
- Perform any ad hoc assignments as required.
Requirements:
- Diploma holder or above in Hospitality or Tourism Management or related disciplines is preferred;
- With 4 years experience in the role of Front Desk Supervisor / Assistant Manager / Manager;
- Passionate about connecting with people and creating new guest experience;
- Possession of good leadership, presentation and organizational skills;
- Mature, pleasant, detail-minded, customer-oriented with excellent interpersonal skills;
- Good communication skills and high level of proficiency in both English and Chinese; and
- Candidate with less experience will be considered for the role of Senior Guest Services Supervisor.
We offer a 5-day work week and attractive remuneration package to the successful candidate. Please send your detailed resume with current and expected salary to Whatsapp: 6793 6672 / [email protected] / click "APPLY NOW" (please specify the Job Title in your application).
If you possess above descriptions, join us now! We’d love to hear from you.
(Data collected will be used for our recruitment purpose only)
Email:[email protected]
Phone:21962284
Contact Person: Kelvin Cheng