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Team Leader

·        The job role will support and guide global level 1 client service desk analysts in their duties whilst taking on non BAU work, such as working as a project resource or undertaking testing of new or updated products. They should be able to demonstrate their analytical thinking and problem-solving skills

·        Experience supporting web-hosted customer applications in a financial environment is preferred

 

L2 Team Leader Role Specifics

·        Act as an escalation point for the global level 1 client service desk for BAU work to ensure effective call resolution. 

·        Provide training and mentoring to colleagues as required and provide feedback to management. 

·        Ownership of Problem Management for recurring Incidents, liaising with resolver groups and testing resolutions 

·        Manage the outage escalation and notification process ensuring incidents are recorded, tracked, communicated, and resolved in an effective and timely manner 

·        Manage changes to processes then document and communicate as necessary 

·        Manage any web tools used to facilitate daily duties, such as regional hand overs or daily admin tasks, and communicate changes as necessary 

·        Act as a contact point for customer clients leveraging Internet based applications or data transfer mechanisms 

·        Administer and troubleshoot firm data transfer mechanisms and reporting systems 

contact: 2919 0313 (Christopher Lam)
email: [email protected]

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  • 申請工作時,切勿提供重要的個人資料,例如身份證、銀行戶口及信用卡的資料。
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僱主:T & S Quantum
刊登日期:Jul 05 2022
行業:資訊科技, 電訊
薪金:月薪 $35000 - $38000
工作地點:油尖旺
聘用形式:全職
職位編號: 

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